Terms of Service

Effective Date: January 5, 2025

Business Name: DM Growth Studio

Contact: [email protected]

1. Overview

DM Growth Studio provides month-to-month digital marketing services including:

Virtual Voice Receptionist

Chat Agent

Reviews Agent

Lead Reactivation

By purchasing any service from us, you agree to these Terms of Service.

2. Service Model

All services are offered on a month-to-month basis. There are no long-term contracts.

To cancel your service, you must provide a 30-day written notice via email to [email protected].

3. No Refund Policy

Due to the nature of our services and the time and resources involved in delivery:

No refunds or credits are issued once a service period begins

All payments are final

Please review service details carefully before purchasing.

4. Service Delivery

Services are delivered using HighLevel software and are tailored to your business based on the information you provide during onboarding.

You are responsible for providing accurate and up-to-date information for successful service delivery.

5. Client Responsibilities

By using our services, you agree:

Not to use our services for illegal or unethical activities

To provide truthful and timely information for setup and ongoing success

To comply with local and federal laws as it relates to your use of virtual marketing services

6. Limitation of Liability

DM Growth Studio is not liable for:

Any indirect, incidental, or consequential damages

Loss of data, revenue, or business opportunities

Issues caused by third-party software (including HighLevel)

Our total liability is limited to the amount paid for the service in the month in question.

7. Acceptance of Terms

By completing a purchase, you agree to abide by these Terms of Service. These terms are subject to change. Any updates will be posted on our website.

Privacy Policy

1. Information We Collect

When you interact with DM Growth Studio, we may collect the following personal information:

Full name

Email address

Phone number

Website address

Business information relevant to service setup

2. How We Use Your Information

We use your information to:

Deliver and support the services you purchase

Communicate with you regarding your account or service updates

Improve our offerings and customer experience

Maintain security and compliance

3. Data Sharing and Storage

Your information is securely stored and processed using HighLevel, our software provider. We do not sell, rent, or trade your personal data to third parties. We may disclose information:

To comply with legal obligations

To service providers and subcontractors who assist in delivering services

To prevent fraud or misuse of our services

4. Cookies and Tracking

Our website may use cookies or analytics tools to understand user behavior and improve performance. You can manage cookie preferences through your browser settings.

5. Your Rights

If you wish to:

Access, update, or delete your personal data

Ask questions about our data practices

Please contact us at [email protected].

6. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect information from minors.

7. Changes to This Policy

We may update this Privacy Policy occasionally. Continued use of our services after changes means you accept the updated policy.

Cancellation Policy

Our services are month-to-month with no long-term contracts. However, to ensure proper offboarding and system shutdown: We require a 30-day written cancellation notice via email to: [email protected].

Refund Policy

Due to the custom nature of the AI setup and integration, all payments are final and non-refundable. If you have concerns about your service, please contact [email protected] and we’ll be happy to assist you.

Service Terms

By purchasing our virtual marketing services, you acknowledge and agree to the following for each service:

- Voice Receptionist: You understand that this is a custom setup, and a one-time setup fee of $1,500 is required before your voice receptionist can go live. Monthly service is billed at $597/month, recurring each month until canceled, starting 30 days after the setup fee is processed.

- Monthly service is billed at $297/month for Chat Agent services, recurring each month until canceled, with a one-time setup fee of $500.

- Monthly service is billed at $197/month for Review Agent, recurring each month until canceled.

- Cold Lead Reactivation service is not a recurring service. Campaigns may be setup anytime throughout the year for an agreed upon timeframe. Current Clients: No setup fee — just split revenue (50/50 mid-campaign & end) for reactivation campaigns.

New Clients: One-time setup of $500 + 50/50 revenue share for reactivation campaigns.

You may cancel any recurring service at any time with a 30-day written notice sent to [email protected].

Service will continue during the 30-day cancellation window and billing will apply accordingly.

Failure to complete setup requirements may delay launch, which does not constitute partial refunds/full refunds/delayed billing.

You are responsible for providing accurate business information for AI agent training.